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VEGAS M respects your privacy and is committed to protecting personal data in accordance with applicable Vietnamese law, including Decree No. 13/2023/ND-CP on Personal Data Protection.
01. Scope and consent
This Privacy Policy explains how VEGAS M (“VEGAS M”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit vegas-m.com, submit an enquiry, register for information, participate in a promotion, use our membership-related services or otherwise interact with us.
By providing personal data or continuing to use our website after being presented with this Policy and any required consent notice, you confirm that you have read and understood this Policy. Where consent is required by law, we will request it in a clear and verifiable manner.
You may decline to provide optional personal data. However, certain website features or services may not be available where the information is necessary to fulfil your request.
02. Definitions
“Personal data” means information in electronic form that is associated with, or helps identify, a specific individual. It may include basic personal data and sensitive personal data as defined by Vietnamese law.
“Processing” includes one or more activities involving personal data, such as collecting, recording, analysing, confirming, storing, changing, accessing, retrieving, copying, sharing, transferring, deleting or destroying such data.
03. Data we collect
Depending on how you interact with us, we may collect:
- Identity and contact information, such as name, phone number, email address and nationality.
- Information you provide through contact, enquiry, membership or event forms.
- Communication records, preferences and service requests.
- Technical information such as IP address, browser type, device type, operating system, referring page and website activity.
- Cookie identifiers and similar technology data.
- Other information that you voluntarily provide to us.
We do not intentionally collect sensitive personal data through the public website unless it is necessary, lawful and accompanied by an appropriate notice and consent mechanism.
04. How we use personal data
We may process personal data for the following purposes:
- Responding to enquiries and providing requested information or support.
- Managing registrations, membership-related requests, promotions and events.
- Operating, maintaining, securing and improving our website and services.
- Personalising website content and understanding how visitors use the website.
- Sending news, offers or service information where you have consented or where otherwise permitted by law.
- Preventing fraud, misuse, security incidents and other unlawful activity.
- Meeting contractual, regulatory, reporting and legal obligations.
- Establishing, exercising or defending legal rights.
We will not process personal data in a way that is incompatible with the purpose communicated to you, unless permitted or required by law.
07. Retention, deletion and destruction
We retain personal data only for as long as reasonably necessary for the disclosed purpose, to provide a requested service, to meet legitimate operational needs, or to comply with legal and regulatory obligations.
When personal data is no longer required, we will delete, anonymise or securely destroy it, subject to applicable legal retention requirements and lawful exceptions.
08. Data security
We apply organisational and technical safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. These safeguards may include access controls, secure configurations, logging, backup procedures, staff responsibilities and appropriate contractual protections.
No internet transmission or storage system can be guaranteed to be completely secure. If we identify a personal data incident, we will take reasonable steps to contain, investigate and handle it in accordance with applicable law.
09. Your rights
Subject to applicable law, you may have rights to be informed, give or withdraw consent, access personal data, request correction, request deletion, restrict or object to processing, request the provision of your data, and make a complaint or claim regarding personal data processing.
We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law. Certain requests may be limited or refused where a lawful exception applies.
Withdrawal of consent
You may withdraw consent at any time using a verifiable request. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. We will inform you of any reasonably foreseeable consequences arising from the withdrawal.
10. Children
This website and our services are not directed to children. We do not knowingly collect personal data from children through the public website. If you believe that a child has provided personal data to us, please contact us so that we can review and take appropriate action.
11. Changes to this Policy
We may update this Privacy Policy to reflect changes in law, technology, our website or our data processing activities. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through an additional notice where appropriate.
12. Contact us
For questions, requests, withdrawal of consent or complaints relating to personal data, please contact VEGAS M using the details below.
VEGAS M
Meliá Hanoi Hotel, No. 44B Ly Thuong Kiet Street, Cua Nam Ward, Hanoi, Vietnam
Telephone: (+84) 024 3934 6488
Website: vegas-m.com